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Kishen Gajjar

Kishen Gajjar Management Consultant at Infosys Consulting

Digital banking: Eclipsing the branch, enticing customers?

It’s all over the news. Around the world, banks are closing branches and more plan to follow suit. Their reasoning? “Digital is taking over”. However, this presents its own set of challenges. How do banks address them so that they reduce their number of branches, while still delivering compelling service offerings? This isn’t a recent phenomenon. ...

/retail

Kishen Gajjar

Kishen Gajjar Management Consultant at Infosys Consulting

The must of trust: preserving customer privacy

“May I have your data?” ”Depends on who’s asking!” Banks need data from customers to provide them with a differentiated service. They won’t get very far though, until they establish themselves as responsible and trustworthy in customers’ eyes. While these individuals are willing to share information for a real benefit—providing historical transacti...

/retail

Kishen Gajjar

Kishen Gajjar Management Consultant at Infosys Consulting

Are mobile wallets being made by the wrong people?

The leaders in mobile wallet technology? Undoubtedly retailers. Starbucks and McDonald’s are already building these wallets in response to customer demand. But with mobile wallet use predicted to rise in 2014, should banks or mobile operators—who are better positioned to offer levels of security customers expect—be building them instead? The cha...

/retail

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