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As the new year approaches, the time has come to reflect on the developments that shaped the retail banking landscape in 2018 and look ahead to the next twelve months.
A year ago, I predicted that in 2018 migration to the cloud would rapidly accelerate, DLT applications would come to fruition, open
banking would improve the relationship between banks and customers and cyber resilience would strengthen in response to the increasing risk of attacks. This year, we will see the continuation of some of these trends along with some new additions.
As such, the six defining technologies I expect to shape the way retail banking functions in 2019 are as follows:
Ultimately, digital transformation will continue to be the dominant business incentive for retail banks, with disruption presenting both an opportunity and a threat. Some banks are reticent to pursue digital transformation due to the risk of failure. However,
failing to innovate and being a digital laggard can do even more damage. In this digital age, staying ahead of the curve is a key differentiator as banks compete in an increasingly competitive landscape.
HEAD OF CUSTOMER INNOVATION FS
09 Nov 2017
This post is from a series of posts in the group:
Digital Banking trends and Industry Intelligence for Bankers, Fintechs, and Solutions Providers