Community

I don't think you're living in a vacuum - I think your experience is shared by most SMEs.  The technology and services available haven't suited SME eInvoicing up to now.  Hopefully that is changing now with these developments allowing PDF invoices to be read directly into accounting packages. 

It won't happen overnight but with a bit of luck you should be able to reduce your spend on fax paper in the near future. :-)

We certainly do!  And with paper turn-off rates of 70% at Wesbank, 60% at Multichoice (CableTV provider) and 12% in just 10 months at CoT Utilities, our clients' customers are making that decision - in droves!  With not a discount in sight...

Thanks for the comment, Ketharaman. 

It just seems a shame that billers have to "pay" their customers to use a service that should be more convenient and add value to them.  I still believe (and our client's adoption figures back it up) that the "right" eBill solution supported by the "right" adoption strategies will be more effective and save more money than discounting bills.