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Jeremy's blog archive

2017 (1) 2016 (1)
Jeremy Griffiths

Jeremy Griffiths

Director of Business Services at MaritzCX
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Beware the customer prospect

31 Jan 2017

Loyalty in financial services is not what it once was. Previously, people would remain with the same bank for decades. Now, with the ease of account switching, especially as improvements to the Current Account Switching Service have been announced, customers feel far less committed to their individual bank. Indeed, March 2016 was the record month...



Customer Loyalty in UK Banking: The disengaged customer

11 Apr 2016

Efforts to reform the banking sector and stimulate competition within the market, such as the 7-Day switch guarantee introduced by the Government in 2013, have made it less complex and time consuming for individuals to switch bank accounts in the UK. As a result, the Current Account Switching Service (CASS) reported that switching rates increased ...