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Joan McGowan

Joan McGowan

Banking Industry Principal at SAS
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Bio Joan McGowan is a leading authority on the banking and payment industries, and Global Banking Industry Principal at SAS. Career History Joan has published more than 30 reports on banking technology and is a frequent speaker at industry conferences and client gatherings. Her life before banking was as a journalist/editor for The Economist Group and as a Senior Researcher for BBC North. The Leeds native is a life-long supporter (and sufferer) of Leeds United.


Analytics in Banking

Smart Decisioning and Empathy in the Face of COVID-19

20 Apr 2020

Banks have a responsibility to respond to their customers’ needs through the coronavirus pandemic while, at the same time, preparing for a precipitous economic downturn and a different, post-COVID world. A poorly organized or ad hoc response could amplify the economic impact. Banks that take an empathic approach will help the community at a time ...