The challenge faced by every financial provider, including fintechs, is how to onboard customers as smoothly as possible. But what does best practice look like? In my experience, signing up for a new account can be an exercise in friction and frustration, not least because identity verification has been poorly implemented as an afterthought. A dig...
29 July 2020 Digital Identity Management
Great identity verification should be top of the list when it comes to technological improvement in finance. The number of people using online services is increasing, as online banking grows at an average of 3.5% year-on-year in the UK. And while this is a positive step for consumers, more data online means more procedures are needed to protect cu...
27 August 2019 Digital Identity Management
It's interesting here in the UK that when consumers actually see how superior the digital bank experience is, they then realise how much they've been missing by using their old bank. I hear that time and again when speaking to people. I use apps from old and new and the difference is significant on every level.
03 Aug 2020 15:23 Read comment
In the UK digital banks have signed significant numbers of customers and also forced traditional banks to improve their digital services. Unfortunately there is still a reluctance to switch banks, despite the considerably better digital experience offered by new digital banks. This is likely down to consumer inertia and lack of understanding of alternatives.
30 Jul 2020 13:51 Read comment
Richard SpinkBusiness Development Manager at GBG
Gus TomlinsonManaging Director, Identity Fraud at GBG
Micah WillbrandChief Product Officer at GBG
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