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George Stein, business development director, ACE Software Solutions, discusses the focus areas for exceptions management, the challenges and opportunities of using intelligent automation and the drivers for development.
I would totally agree that this process can be accomplished. I would agree that the banking industry would be a great place to start to generate greater efficiency and possibilbly additional revenue.
This would also be a great opportunity to expand the cutoff time, to automate the nightly cycle processing and to automate the reconcilitaion process so when the staff reports to work at * am they just have to review what was done and complete the work.
These changes would make the customer respsecth the banking industry more than the current process being completed.
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Chantal Constable, VP & Head of Retail Banking UK, CGI, talks about the importance of modernisation, what a transformed bank looks like, and how traditional banks should begin their journey to modernisation.
Sean Devaney, VP, UK Banking and Strategy, CGI, talks about the importance of Open Banking as a new initiative, the ways in which it can be implemented how it will improve the customer journey.
Gerrard Schmid, President and Chief Executive Officer Diebold Nixdorf, speaks at Diebold Nixdorf's International Management Seminar in Lisbon, about how banks need to support their customers through multi-channels as a result of digitisation, what is driving mobile banking, where the potential is for retail banks, and whether cash is really becoming extinct.
Andy Schmidt, VP & Global Head of Retail Banking, CGI, talks about the importance of data for banks, whether banks are managing data in the right way, and whats steps they can take to better utilise the data.
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