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Susan Skerritt, Regional Head Americas, Global Transaction Banking, Deutsche Bank examines 'client-centricity' and the essential elements to improving customer experience and delivering innovation.
Very effective and informative interview. I would like to add one consideration: What the corporate wants is not (necessarily) what the corporate treasurer wants. It is not uncommon for companies to have internal ‘silos’ with lines of business (LOBs) such
as sales, procurement, logistics, treasury and IT each having various goals that conflict, making it almost impossible for a bank to provide a holistic solution that addresses each LOB’s requirements.
Bottom line: There are many "customers" to serve. Some are just influencers while other are the decision makers. It is important for the bank to distinguish which is which and have for each a selected and tailored approach.
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Colm Heffernan, Chief Operations Officer, Fenergo, gives advice for financial institutions about to embark on implementing a Client Lifecycle Management solution across their global operations and what the key ingredients to successful partnerships are.
Miguel Braojos, VP Global Sales IAM, HID Global, talks about building trust with advance authentication technology, how banks can go beyond simple compliance and how customer trust can be built through innovation.
Marc Murphy, CEO, Fenergo, highlights the main insights and updates from Fenergo's most recent Client Council event, what the key takeaways were from their research into client life cycle management and on-boarding, and why industry standards are important for improving customer standards through KYC and client on-boarding.
Laura Glynn, Director of Global Regulatory Compliance, Fenergo, talks about Fenergo's Regulatory Forum, how its Regulatory Rules Engine helps financial institutions to manage and future-proof their compliance obligations, and what financial institutions look for in a compliance solution
to £100K base, double ote, benefits
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