In mid-2019 Finextra and Pega conducted an online survey of senior business and technology managers from 27 countries, representing 54 financial institutions and fintechs, on the impact of AI and open banking on their strategies for onboarding, KYC and client lifecycle management.
This survey sought to gauge the current perception in the market of AI’s current use and suitability, and potential benefits and challenges, for implementation in the areas of onboarding, KYC and Client Lifecycle Management. It also asked questions to evaluate where open banking provides opportunities for growing market share and revenue growth, and to what extent it complicates onboarding and regulatory compliance processes.
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