Themis continues to lead in applying innovative technology to the fight against financial crime, with the launch of a cutting-edge, AI-powered chatbot integration for its AML/KYC Platform.
Financial crime is one of the most serious threats to global economies. Around the world, more than a trillion dollars of dirty money are laundered each year to fund criminal organisations and terror networks. The danger of illicit finance, a toxic corrosive on the structure of global peace and security, cannot be overestimated.
It is clear that tried-and-tested approaches to fighting financial crime are not working. This is all the more true now, as the world steps into the brave new world of artificial intelligence. It should surprise no-one that the sleepless, ceaseless minds of criminals have already embraced AI, twisting its promise to invent new frauds (e.g. deepfake scams) and scale up their existing schemes.
But AI is also an essential ally in the fight against financial crime, as the latest blog from the Themis Insight team explains. Themis has long recognised the revolutionary potential of AI, using new possibilities offered by the technology to build, and continuously develop, its AML/KYC platform. By combining deep financial crime expertise with ambitious investment in AI technology, Themis has been able to develop a comprehensive, ever-improving anti-financial crime software.
Yet technology on its own is not enough to solve the problem of financial crime. An essential question is how new technology is applied to meet the needs of those engaged in the fight against illicit finance, whether they be law enforcement bodies or businesses under anti-money laundering obligations. Too often, technological solutions are needlessly hard to use, and the companies that offer them seem to pay little attention to what their customers actually require.
It is in response to this that Themis is today introducing a state-of-the-art AI chatbot for its financial crime platform, providing instant assistance and personalised support to users - whenever they need it. This marks the latest advance in Themis’s mission to provide top-quality anti-financial crime software and services, accessibly and affordably.
Key features of the Themis chatbot integration include:
• 24/7 Availability: The chatbot is accessible round the clock, ensuring that customers can receive assistance at any moment they require, regardless of time zones or business hours.
• Instant Responses: Equipped with advanced natural language processing capabilities, the chatbot delivers quick and accurate responses to enquiries, significantly reducing response times and enhancing customer satisfaction.
• Personalised Support: Through machine learning algorithms, the chatbot learns from each interaction, allowing it to provide increasingly personalised assistance tailored to individual customer needs and preferences.
• Connections to real experts: The chatbot, trained and monitored by financial crime experts, seamlessly links users with ICA-qualified support agents, who can answer any additional queries with expertise gained from years of experience in the compliance industry.
• Integrated Themis Insight: Themis’s Insight team provides world-leading research on emerging financial crime threats, as well as AML training and best practice guides. Many of these resources are accessible within the chatbot, putting a wealth of high-quality information at users’ fingertips.
Commenting on the launch, Themis CEO Dickon Johnstone stated, "In the complex world of financial crime, we are deliberately, disruptively, different. We are excited to introduce conversational AI into our award-winning digital financial crime platform as part of our ongoing commitment to innovation and customer satisfaction. By harnessing the power of artificial intelligence, we aim to elevate the customer experience to new heights and set a new standard for excellence in our industry."
“Our chatbot integration underscores Themis's dedication to being a customer-centric, expert-led organisation. We recognise that the market needs not just a technological solution for compliance, but an anti-financial crime partner.” says Lizzie Stewart, Themis Head of Customer Success.