Mercantile Bankshares extends Digital Insight Web banking services contract

Source: Digital Insight

Digital Insight Corp., the leading online banking provider, announced today that Mercantile Bankshares Corporation of Baltimore, Md., has renewed its relationship for consumer Internet Banking and online Bill Payment.

The multi-year agreement extends and expands services to Mercantile's 11 affiliate banks, which serve more than 67,000 active Internet Banking users and 15,000 Bill Payment users through 13 brand names. Digital Insight's on-demand service platform continues to help financial institutions provide superior service and drive growth through the online channel.

Mercantile cited Digital Insight's ability to seamlessly integrate with technology partners to offer a robust suite of consumer online products and services from within Digital Insight's "Deep Defense" secure environment as an important customer service advantage and competitive differentiator.

"Working with Digital Insight ensures we are able to offer customers an array of products and services in a secure, stable online banking environment without the constraints of managing an in-house solution," said Larry Bloom, Senior Vice President of Electronic Delivery Services at Mercantile.

Through Digital Insight, the Mercantile member banks currently offer BANKING TWENTY-FOUR Online users access to Bill Payment, Check Imaging and a Web Connect feature, which enables Quicken and Microsoft Money users to seamlessly interact with their personal financial management software. Under terms of the renewed and expanded agreement, users at all 11 banks will gain access to Online Statements, Funds Transfer w/Aggregation, Check Reorder and Direct Connect. In addition, each bank will partner with Digital Insight to provide secure online customer service with Co-Browse Support.

Mercantile banks also leverage Digital Insight's proprietary growth and retention program. Proven successful in helping hundreds of financial institutions drive adoption and growth of the online channel, Digital Insight's program is a set of best practice marketing initiatives with training programs, sales tools, and creative materials that encourage customers to utilize more online products and services.

"Financial institution leaders increasingly understand that online banking is mission-critical and that online customers are dramatically more profitable than their offline customers," said Digital Insight Chairman, President and CEO Jeff Stiefler. "This renewed and expanded agreement is testament to Digital Insight's best-of-breed on-demand service platform and our ability to help financial institutions improve their business results. We look forward to continuing to grow our relationship with the Mercantile organization."

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