The Eltropy-Alkami partnership will allow more financial institutions to create personalized account-holder experiences for every interaction – through any communication channel.

Eltropy's enterprise-wide digital conversations solution is designed to help financial institutions engage with members through Text, Video, Secure Chat, Co-browsing (web browser sharing), or other digital channels. With Eltropy, community banks and credit unions can communicate with account holders anywhere, anytime, providing them with personalized service and support on the member’s platform of choice. The Eltropy solution brings value to more than just a financial institution’s Contact Center, as it can be used by marketing, lending, and other departments to enhance account holder engagement and satisfaction.

"We are thrilled to partner with Alkami to help financial institutions better engage with their members," said Jason Smith, VP of Strategic Partnerships at Eltropy. "This is a strategic partnership we have taken time to develop in multiple areas. It’s exciting to consider the value this partnership can bring financial institutions in support of the account holders with whom they are working so hard to help fulfill their financial needs and dreams."

Alkami is equally excited about the partnership. "We are always looking for ways to enhance the digital banking experience for our clients," said Chad Hoar, Channel Partnership Manager at Alkami. "With Eltropy's platform solution, financial institutions can improve the conversations and engagement with their account holders across all channels, seamlessly — something increasingly critical in today's point-solution, competitive environment. We look forward to working with Eltropy to deliver this value to our clients."