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CommBank to streamline claims handling for National Disability and Insurance Scheme

Source: CommBank

Commonwealth Bank (CBA) today announced a partnership with the National Disability Insurance Agency (NDIA) to build a new claims at point of support channel for the National Disability and Insurance Scheme (NDIS).

Leveraging the latest CommBank Smart Health technology, the new claims at ‘point of support’ (C-POS) channel aims to enable participants, and as appropriate their families and carers to make NDIS claims quickly, accessibly and securely.

The new C-POS channel will be developed to improve the payment process, including by alleviating the need for participants to pay upfront using their own funds, while also reducing administrative burdens for providers.

This new channel will not replace the way providers and participants make claims, but will be in addition to current claims channels.

CommBank Group Executive Business Banking, Mike Vacy-Lyle, said the partnership furthers CBA’s goal to deliver market leading payments solutions for all Australians.

“We welcome the opportunity to partner with the NDIA to build a best-in-class payment channel for NDIS participants, providers and communities,” Mr Vacy-Lyle said.

“The new payment channel intends to give participants better control over their NDIS plan while making claims quicker and accessible.”

CommBank Health CEO Albert Naffah said, importantly, the community will be consulted to improve accessibility and inclusion for people living with disabilities and their carers.

“Creating a more streamlined claims experience, payments using the new NDIS C-POS channel will be made simply and directly with participants no longer needing to pay up front using their own funds,” Mr Naffah said.

“The ability to submit claims and receive approval in near real-time should also benefit providers, leading to time and cost savings as a result of reduced manual processes, claim errors and delays.”

The new NDIS C-POS channel aims to provide a safe and secure solution that reduces potential for fraud while protecting privacy and enhancing transparency.

Today’s announcement builds on CBA’s innovation in health, following the launch of CommBank Smart Health earlier this year, a leading all-in-one health directory, payments and claims solution, delivering a better customer experience and payment journey for consumers, providers and payers.

CommBank also recently became the first major Australian bank to enable PayTo payments for CommBank customers and also completed a successful PayTo trial with two business customers, Telstra and The Shepherd Centre (a disability service provider for children with hearing loss).

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