As part of the Society’s ongoing digital transformation, Darlington will initially use the LexisNexis® RiskNarrative™ platform to deliver their financial crime prevention strategy and improve their existing online member portal experience and customer onboarding journeys.

The mutual went to market for a technology solution to facilitate low-friction customer journeys whilst maintaining the highest levels of compliance and risk mitigation.

The RiskNarrative™ platform enables businesses to detect fraud and identify risk using a single API and integrates into over 50+ third party data sources to enrich risk decisioning. RiskNarrative will allow Darlington Building Society to orchestrate document verification, PEP and sanctions monitoring, identity and address verification, risk ratings of applications, and deliver the ability to build and maintain internal watch lists.

With the platform in place, Darlington have the ability to further digitalise their overall customer journey, including automated document verification and due diligence checks to enhance their customer experience and financial crime and fraud prevention processes.

Edward Vaughan, Banking Expert at LexisNexis Risk Solutions, commented: “Darlington Building Society has shown their commitment to digital transformation by working with LexisNexis Risk Solutions. We look forward to helping them deliver a 21st century member experience.”

Chris Hunter, Chief Operating Officer for Darlington Building Society, said: “The partnership with LexisNexis Risk Solutions demonstrates the Society’s commitment to improving application processes for our members. The rollout out of Digital ID&V, as part of the RiskNarrative implementation, is a step forward in simplifying customer account opening and reducing paper usage.”

David Bews, Chief Risk Officer for Darlington Building Society, also commented: “We are delighted to be partnering with LexisNexis Risk Solutions. Their platform will allow us to digitalise and streamline our onboarding journey for mortgage and savings applicants, while also allowing us to take control and future-proof our strategy in relation to financial crime prevention. The RiskNarrative solution allows us to react to fraud trends and amend our criteria as appropriate, so we can mitigate risk for the Society and our members now, and in the future.”