The bank wants to help raise cyber awareness and help people avoid fraud.

The training focuses on everyday situations featuring phishing or smishing (fraudulent messages in order to trick people to falling for a scam via e-mail or SMS, respectively), secure browsing and online shopping, managing apps, passwords and multi-factor authentication.

Madrid, 2 August 2022.
Banco Santander is launching a new interactive cyber-fraud training called Cyber Heroes. The initiative, which is based on training previously shared with the bank’s 200,000 employees worldwide, is now open to anyone to use as Santander wants to help its customers and communities to stay safe online, be more aware about cybercrime and avoid fraud.

In this training, people are presented with everyday situations that anyone could face online. Users are then offered simple security tips and advice to help protect them against scams, such as phishing and smishing (fraudulent messages in order to trick people to falling for a scam via e-mail or SMS, respectively). There are also additional educational materials available to download at the end of each module, including a guide for secure online shopping and step-by-step infographics. The training is available in Spanish, English, Portuguese and Polish. Cyber Heroes is available to anyone, customers and non-customers, here.

Supporting customers and our communities with initiatives like Cyber Heroes is central to our purpose of helping people and businesses prosper. This interactive and accessible training is already helping our employees and we look forward to supporting more people to stay safe online in everyday situations with Santander’s cyber tips.

Daniel Barriuso, group chief information security officer at Banco Santander

This training is part of a range of initiatives which Santander provides to help protect customers against cyber threats and fraud. Among other initiatives, the bank provides programmes such as: Finanzas para mortales (Spain), which has been recognised as one of the country’s leading financial education programmes by the Spanish Central Bank and the National Securities Market Commission (CNMV); Tus finanzas tu future (Spain), which has been raising awareness among students since 2014; Scam Awareness Virtual Events (UK), which has been supporting local communities since 2019; a cybersecurity education program in Poland with the Polish Bank Association; and Financial Education portal (Mexico) which provides tips to help protect people from fraud and identity theft.