One of the main drivers of the core conversion was employee usability. Because several of the staff had a positive experience working with Jack Henry before, they understood it would help them improve the user experience and increase efficiency. Unlike the current core, Symitar provides enhanced reporting and visibility into members’ portfolios within a few simple clicks, eliminating the need for multiple systems. Symitar’s open and modern core will enable third-party fintechs to easily connect to the credit union.

Anna Lo, CEO of NJFCU, said, “Jack Henry has a proven relationship for meeting expectations, as well as a vision for the future that will enable North Jersey Federal Credit Union to flourish. The technology is accessible, easy to work with, and the people are as well. With Jack Henry, our credit union will have the tools and support needed to continue making a positive difference in the financial lives of our members.”

Symitar offers NJFCU more control and flexibility. The credit union can select from over 850 fintech solutions within the existing ecosystem or work with Jack Henry to build connections, providing relevant products and services to their members.

Shanon McLachlan, vice president of Jack Henry and president of Symitar, added, “Like NJFCU, credit unions should prioritize employee feedback and experiences when evaluating long-term technology strategies. We’re continually looking for ways to make our technology more user-friendly and convenient, helping credit unions understand their members and offer solutions to improve their financial health. Our open infrastructure and technology strategy is the foundation upon which employees at NJFCU can empower members to develop healthier financial habits and plan for their futures.”