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Scotiabank adds news enhancements to mobile app

Source: Scotiabank

Scotiabank today announces new enhancements to its mobile app that simplify and strengthen the digital customer experience.

Based on feedback from customers coast-to-coast, Scotiabank is improving ways in which customers can connect to their dedicated Scotiabank advisor for advice or receive insights on their credit score in a few simple steps on the mobile app. These enhancements further strengthen Scotiabank's digital leadership, coming off the heels of the bank's second consecutive #1 ranking in the J.D. Power 2021 Canada Online Banking Satisfaction Study. Scotiabank was also recognized with the #1 spot in the J.D. Power 2021 Canada Credit Card Mobile App Satisfaction Study.

"Our customers have made one thing very clear - they want modern digital features that help them manage their personal finances more efficiently," said Shawn Rose, Executive Vice President & Chief Digital Officer for Scotiabank. "With this new suite of digital enhancements, Scotiabank is improving the customer experience by making digital banking quicker and easier."

The new suite of digital enhancements on the Scotiabank Mobile App includes:

Connecting Customers to Advice: With improved ways to connect to a dedicated Scotiabank advisor, new and existing Retail and Small Business customers can quickly book a meeting on our mobile app and ScotiaOnLine to discuss their banking needs.
Credit Score Insights: This new feature provides customers with insights to help manage and improve their personal credit score, so they have peace of mind when it's time for a loan or large purchase.
Enhanced Search: The enhanced search function makes it simple and easy for customers to search for products, information, and shortcuts in our mobile app, making the digital banking experience more efficient.
Conversational Banking: To accommodate the need for accessibility and hands-free banking, Scotiabank's mobile app now interacts with Google Assistant, so customers can conduct their banking on-the-go.

These enhancements are part of how Scotiabank supports customers to Bank Your Way - bringing innovative solutions, online resources and tools to help make managing personal finances easy, straightforward, and efficient.

"Our customers' banking needs are evolving, so our solutions need to evolve with them. These improvements are just one way in which Scotiabank is providing the tools and resources for our customers to connect with us and receive advice," said Dan Rees, Group Head, Canadian Banking for Scotiabank. "That's the core of Bank Your Way as we continue to expand and pave the way with our industry-leading mobile app and advice."

In August, Scotiabank also launched Scotia SelectPay™*, a new payment solution for eligible Scotiabank Visa* credit cards that provides customers with the option to convert purchases made on their credit card into smaller installment payments. With Scotia SelectPay, Scotiabank customers can shop in-person or online, with the option to then turn their credit card purchases of $100 or more into 3, 6 or 12-month fixed installment payments - all while still earning rewards and insurance coverage on their purchases.

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