With the help of the Backbase platform, pbb has been able to further digitize its processes, create new efficiencies and empower both its development and business teams with a new portal that will facilitate innovation and customer service.

Leveraging the digital sales capabilities of Backbase’s Engagement Banking platform, pbb’s portal digitizes the interface between the bank and its clients. The major benefits the portal offers are a digital workflow, higher transparency over the entire credit application process and improved document management. In addition, Backbase’s out-of-the-box accelerators are flexible and scalable, empowering pbb’s own developers to continually innovate the bank’s solutions and enhance the end-user experience. Pbb and Backbase are working together to deliver a best-in-class customer-centric approach.

Gert Krouwel, Head of the client portal project at pbb, comments: “We are delighted to have further digitized parts of our processes and solutions. The flexibility of Backbase’s platform, which we can easily build on internally, made them the obvious choice as we embarked on our digital transformation. And the culture fit with the team at Backbase made the collaboration a natural and seamless venture.”

Frank Uittenbogaard, Backbase’s Regional Vice President, Europe, adds: “We have been thoroughly impressed by pbb’s dedication to optimising both user and employee experience, and are thrilled to be partnering with them to enhance their offering. pbb’s implementation of our technology demonstrates its flexibility, adaptability and innovative spirit, and we are excited to see how they continue to scale its use within their organisation to bring further improvements to their operations.”