ack Henry & Associates, Inc. (NASDAQ:JKHY) Banking division announced today that $2.5 billion-asset The National Bank of Indianapolis has migrated to the SilverLake System core to meet growing commercial and small business demand.
The National Bank of Indianapolis has experienced notable growth, and wanted to add more automation and streamline back-office processes to drive efficiencies. Because the bank found significant value in Jack Henry’s private cloud environment, it decided to keep this model and move to the SilverLake System core, beginning the migration at the pandemic’s onset. The National Bank of Indianapolis became Jack Henry’s first remote core migration in early 2020.
Mark Bruin, president and CEO of The National Bank of Indianapolis, explained, “Migrations are a major commitment that require dedicated time and effort, which is why it’s so important to have a partner that is transparent about the process and works well with your team. We’ve enjoyed a successful long-standing relationship with Jack Henry due to their commitment to our bank’s needs and our cultural similarities, such as their service and commitment to employees and customers. We put our full trust in the process and people at Jack Henry as well as our own employees, making this remote migration one of our bank’s biggest internal successes to date. We look forward to leveraging the expanded functionalities our core now supports as we continue to grow.”
In addition to the new core, the bank also implemented the Banno Digital Platform™ to provide customers with more self-service options while maintaining personal service and human connections within the digital channel. Through the bank’s core-integrated chat service, Banno Conversations, customers will have a secure and authenticated channel to chat live with a bank representative.
Bruin added, “We are not a mass-market bank; we are dedicated to making sure each customer has multiple points of contact at the bank to resolve their problems or needs through whichever channel they prefer. With Banno, we are providing modern digital tools that still support our high-touch approach to service. Being able to offer personal support at a customer’s moment of need - whether that happens digitally or in-person - is a key competitive differentiator.”
Stacey Zengel, senior vice president of Jack Henry & Associates and president of Jack Henry Banking, stated, “The National Bank of Indianapolis’ migration was not only a major success for the bank, but it also helped establish a template for how we managed all of the remote core conversions that came after. With its new core, the bank will benefit from added efficiencies and automation that allow it to scale more easily to meet growing business demand. Forward-looking institutions like The National Bank of Indianapolis are finding that offering a strategic mix of modern technology and human connection delivers an improved customer experience while enhancing its competitive position.”