Moven announced today that it has entered into an agreement with LemonadeLXP, Inc. to help FIs support staff and customers as they migrate to digital banking.
Holding the only US patent for financial wellness, Moven turns data into actionable insights that improve financial health through an embedded smart-banking experience. LemonadeLXP, is the only company that combines a digital adoption and learning experience platform to help financial institutions drive digital fluency amongst frontline staff and customers.
"Part of Moven's business strategy is to provide our clients with tools that allow for positive, consistent user experiences,” observes Monika Pollick, Director of Client Success at Moven. “The LemonadeLXP platform will be an important resource as businesses look for ways to enhance loyalty, increase retention and radiate confidence”.
Since the beginning of the pandemic financial institutions have seen a heavy influx of customers using their digital channels. The challenge for them now is to provide an exceptional customer experience throughout the transition. To do so they need digitally fluent frontline staff and effective support tools for customers.
“The pandemic put a renewed focus on digital banking” said John Findlay, CEO, LemonadeLXP. “As customers flocked to digital channels, frontline employees were thrust into the digital support hot seat. Since we’d designed LemonadeLXP specifically to help FIs drive digital fluency amongst frontline staff and customers, we were well positioned to help. And now, with our partnership with Moven, we’re excited to be able to support even more FIs in their transformations.”