Tasmania's Retirement Benefits Fund goes live with DSTi's AWD
DST International (DSTi) - the leader in business solutions for the financial services industry, today announced Tasmania's Retirement Benefits Fund (RBF) has gone live with the first phase of its multi-stage implementation of DSTi's automated workflow solution, AWD.
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The solution has allowed Tasmania's public sector superannuation fund to implement new business processes and practices that will improve efficiency and customer service levels while delivering significant annual business efficiency gains. RBF has re-designed business processes to increase automation, boost compliance levels and reduce duplication, processing and filing costs. Phase one of the project included a contact management solution, electronic document management, integration of web processes, some workflow and management reporting.
"By moving away from manual processes we will be able to service our members with more accurate information in real time. Previously staff had to request a file and it could take 24 hours before the query was answered," RBF's Chief Executive Officer Simon Gilles said. "As well as improving efficiency and customer service, we will also be able to reduce our business risk through the consistent adoption of processes throughout the organisation. We recognised the value of AWD as a totally integrated solution that incorporated a contact management solution. AWD is an investment in the future sustainability of our systems. It will be the glue that holds our different line of business systems together. The implementation went extremely well and achieved its deliverables by coming in on time and on budget," Mr Gilles said.
DSTi Australia and New Zealand CEO Ian Mathieson added: "The changes RBF has made through the adoption of AWD have wide-ranging business benefits to the organisation. It makes business knowledge more readily available to improve customer relationships, compliance and RBF's ability to respond to change and grow its business."
Phase two of the rollout will extend the workflow functionality including the implementation of straight-through processing (STP).
Tasmanian-owned and operated, RBF was established in 1904. Membership is available to all Tasmanian public sector employees and their partners.