MoneyLine Lending Services, a specialized provider of private-label, end-to-end mortgage origination and fulfillment services, is pleased to announce today that it has six new community bank clients.
The banks chose to partner with MoneyLine for various reasons, but with the same end goal in mind - to operate a full-service, competitive residential mortgage program with excellent customer service.
The new clients, located throughout the country, are: 1st Centennial Bank headquartered in Redlands, California; First National Bank of Fairbury of Fairbury, Nebraska; InsurBanc of Farmington, Connecticut; Pacific Coast National Bank of San Clemente, California; Signature Bank of Dunwoody, Georgia; and Summit Bank of Mount Vernon, Washington. Several of the banks switched to MoneyLine's services after outsourcing with another provider of mortgage services.
Each MoneyLine client gains a customized, private-label solution with a full range of competitive products and advanced online loan tracking tools. Clients gain a private-label customer web site where their customers can obtain customized rate quotes, submit applications, track the progress of their loans, request assistance from a loan officer, and access other mortgage resources. This is a major advantage for many of the banks, which have not previously been able to offer interactive mortgage services online.
MoneyLine client banks also are provided an employee portal through which their personnel can access real-time information to assist customers throughout the loan process. In addition, dedicated teams of mortgage professionals are assigned to each client bank, to ensure excellent customer service for bank employees and customers.
1st Centennial Bank, a $460 million bank specializing in construction loans, will now be able to add a line of business to complement its in-house loan agent mortgage capability. With MoneyLine's specialized mortgage services, the bank will now be able to offer a permanent residential mortgage loan product through its branch office network.
"MoneyLine is an outsource partner we can trust because they take our reputation seriously," said Tom Vessey, President and CEO, 1st Centennial Bank. "MoneyLine enables 1st Centennial Bank to be a full-service lender who can meet the full spectrum of customers' lending needs, whether it's for a permanent loan that supplements a construction loan, a refinance or a new mortgage - and that's pretty neat."
InsurBanc, jointly owned by the Independent Agents and Brokers of America (IIABA) and the W. R. Berkley Corporation, is a full-service financial services provider for independent insurance agents throughout the country. InsurBanc is leveraging MoneyLine's services to give personalized, convenient service to its geographically dispersed customer base, and looks forward to serving a broader customer base in the future by offering residential mortgage loans through its agency clients nationwide.
"We selected MoneyLine because of their reputation for outstanding customer service and because they understand our unique business model," said Bob Pettinicchi, Executive Vice President, InsurBanc. "Our new mortgage process gives us the ability and resources to really relate to our customers with a highly personalized and customized mortgage process whether they be down the street or across the country."
Pacific Coast National Bank, which opened in 2005, views MoneyLine's services as an ideal opportunity to break into the residential mortgage market. "Our partnership with MoneyLine is extremely valuable because as a small community bank we can now act as a full-service lender without hiring additional staff or incurring any infrastructure costs," said Michael S. Hahn, President and Chief Operating Officer, Pacific Coast National Bank, "and MoneyLine shares and supports our key goal to provide superior service to our customers."
"Previously we lacked the time and the specialists needed to offer a quality mortgage program. Now, we leverage experts in residential mortgage lending and customer service. As a result, we are able to meet those customer needs while maintaining focus on our core business of commercial and commercial real estate loans," said Jim E. Bishop II, President and Chief Credit Officer, Summit Bank.
"Customers today are looking for sophisticated, holistic solutions," said Charles Hoag, Community Executive, Signature Bank of Georgia. "By partnering with MoneyLine we further our strategy to be a total solutions provider with a mortgage offering that affords many convenient choices, sophisticated communication tools, and a seamless interaction for the customer."
"We partnered with MoneyLine because of their ability to deliver consistent, day-to-day communication and customer service, which is key to a successful mortgage program and partnership," said Vernon Pfaff, Chairman, First National Bank of Fairbury. "We also look forward to the opportunity our new mortgage program will give us to retain our valued construction loan customers by offering them competitive residential mortgage loans."