Customers looking for a home insurance quote will now receive a price from Santander in less than half the time, as it introduces a new process asking significantly fewer questions.
By more than halving the number of questions that customers would typically have to answer to get a home insurance quote, the average customer can get an online quote in under three minutes.
The service, available to customers applying for home insurance directly with Santander, is delivered in conjunction with the bank’s underwriting partner, Aviva, and reduces the number of questions asked to just fourteen when completing a home insurance quote. Later this year, existing Santander customers who complete a quote through the bank’s secure site will have to answer just six questions,
The new process uses available data about the customer and property from a variety of internal and external sources and will pre-populate the application with detail including property construction and size alongside the customer’s previous insurance history. Importantly, simplifying the process of providing accurate information also reduces the risk of a having a home insurance claim rejected.
The introduction of the streamlined quote process is the first major initiative to be launched since Santander and Aviva announced their new strategic partnership in March and is the first of a number of developments planned to bring a real customer focus to Santander’s insurance products and services.
Richard Al-Dabbagh, Head of Insurance at Santander UK, said: “By removing a significant number of questions from the application process we have transformed the customer journey by not only saving customers time, but also removing concerns customers have about providing the right answers. Through our partnership with Aviva, we are now able to help customers get a home insurance quote in as much time as it takes to make a cup of tea.”
The quote process is delivered with Santander’s new Home Insurance product which comes in two cover levels ‘Classic’ and ‘Plus’. Classic provides customers with buildings cover up to £500,000 and contents up to £50,000, while the Plus option provides unlimited buildings and contents cover. Both options are Defaqto star-rated and come with a range of benefits including: no fees for paying monthly, amending cover mid-term or cancellation and; 2% cashback for customers paying their premiums from selected Santander current accounts.