NCR Corporation (NYSE:NCR) has announced that Germany's Kreissparkasse Bank will deploy NCR Personas M Series automated teller machines (ATMs) as it introduces cash deposit and cash recycling in its main branch in Koethen this month.
The bank will also deploy NCR Personas M Series ATMs in other branches as it replaces older machines from other vendors. The NCR Personas M Series 74 and 76 machines give Kreissparkasse Bank the opportunity to quickly and easily introduce cash deposit and recycling, with a simple upgrade to their cash-dispensing ATMs. Recycling is popular outside of the United States, allowing cash that is deposited in the ATM to be immediately dispensed to customers making withdrawals.
As part of a three-year agreement, NCR will also provide maintenance and services through its Worldwide Customer Services Division for all ATMs used by Kreissparkasse Bank. This services contract covers ATMs from multiple vendors and NCR Personas Print account statement printers that have been used by the bank for several years.
Kreissparkasse Bank decided to introduce the additional deposit and recycling functionality on NCR Personas M Series ATMs following the successful introduction of several machines used only to dispense cash. The bank found that the intuitive design of the ATM and its large touch screen were very popular with both customers and staff alike.
The widespread acceptance of NCR's Personas M Series convinced the bank that its customers will find the new functions easy to use and will quickly adopt them. The ATM's modular design offers greater deployment flexibility and options for the introduction of the new deposit and recycling functionality in its branches.
"Not all our branches are currently relevant for automated cash depositing, either with or without cash recycling, but this situation may change soon. With the NCR Personas M Series, we are perfectly prepared. If necessary, we just need to replace an internal module to add this functionality," said Jan Wecke from Kreissparkasse Bank, explaining the main reason for deciding in favour of the NCR Personas M Series. "Furthermore, we have received very positive feedback from our customers and staff since the first use of this new generation of self-service solutions, in regard to the new intuitive design and the convenience of the large touch-sensitive screens."
"We are delighted that Kreissparkasse Bank is taking advantage of the NCR Personas M Series to offer its customers more and better services," said Jeff Lutz, vice president of Global Sales and Marketing for NCR's Financial Solutions Division. "Having the Personas M Series ATMs in their main branch offers the best solution for easily introducing new services, while allowing high availability of the traditional cash dispense function. In addition to the recycling module, a second module will dispense cash. This approach overcomes issues that other recycling technologies have, such as how to handle when consumers do not deposit enough cash to replenish the cash being used for withdrawls."