Pegasystems (Nasdaq: PEGA), the leader in unified process and rules technology, today announced the selection by CompuCredit Corporation (Nasdaq: CCRT), the 15th largest U.S. credit card issuer, of Pegasystems SmartBPM Suite and related Solution Frameworks.
Powered by PegaRULES Process Commander, Pegasystems Smart Dispute Solution Framework will be used to drive enhanced operations in the management and resolution of Card Disputes and suspected Fraud transactions. In addition, Pegasystems Customer Process Manager Solution Framework will support customer offer campaigns in both in-house and outsourced contact centers.
Gasan Awad, Director, Fraud and Disputes, CompuCredit commented, "With Pegasystems, CompuCredit can drive real operational efficiencies as we grow the business and enhance the differentiated service and products we offer our customers. We are confident that adding intelligent control to our business processes will help us meet our commitment to the broadest set of offerings for our customers and distance ourselves from the competition."
Pegasystems' SmartBPM Suite provides a highly flexible and scalable platform enabling organizations to capitalize on market opportunities and react to regulatory demands while differentiating their offerings. This industry-leading capability, coupled with packaged best-practice Solution Frameworks, results in accelerated deployment timeframes and increased capacity to focus on an organization's unique differentiators. Agile service-oriented architecture, a browser-based user environment and real-time interfaces to back-end systems enable the re-use and extension of legacy environments and support a distributed user community that further drives return on investment.
Robert Spencer, managing director, North American Sales, Pegasystems, said, "Our revolutionary technology allows companies to power dramatic business advantage. CompuCredit is a leading example of how the world's most sophisticated organizations are embracing SmartBPM technology to address the specialized processing required today and in the future, by establishing a rhythm of change."