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Leeds Building Society restricts branch opening hours

Source: Leeds Building Society

Opening hours are being reduced at Leeds Building Society branches across the country as it continues to support savings members, particularly from vulnerable customer groups.

From Wednesday, 25 March, the Society’s branches will be open between 10am and 3.30pm, Monday to Friday only.

As before, priority will be given to elderly and vulnerable customers at specific times of day - between 10.30am and 11.30am in the mornings, and between 2.30pm and 3.30pm in the afternoons.

The Society continues to follow official guidance to protect the wellbeing of colleagues and customers, so where there are already two or more customers inside a branch, others are requested to wait outside and follow social distancing advice.

“We remain committed to providing important access to financial services, as requested by the Government, as the current Covid-19 situation continues to evolve,” said Jaedon Green, Leeds Building Society’s Chief Customer Officer

“We’ll therefore keep our branches open, where we can do this safely for our colleagues and customers.

“With this in mind, we’re asking customers to limit branch visits only for urgent transactions, to ensure we maintain our ability to support those who need it most.

“In addition, anyone asked to self-isolate at this time should please not use branch services, so we can protect the welfare of other customers and our branch colleagues.”

Many services can be accessed online - at www.leedsbuildingsociety.co.uk - or by telephone on 03450 505075 and Jaedon thanked customers for their patience when the Society’s phone lines are especially busy.

The Society has a dedicated page about Covid-19 and details of branch closures can be found at https://www.leedsbuildingsociety.co.uk/coronavirus-information/

Leeds Building Society’s branches will no longer be open on Saturdays and some may close for 30 minutes at lunchtimes.

Branch colleagues have been proactively contacting customers known to be vulnerable to ensure they have the support they need.

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