Nymbus, a provider of the world’s most advanced financial services platform, today announced the execution of the Nymbus Emergency Preparedness Plan in response to the coronavirus (COVID-19) outbreak.
As the situation continues to impact people and countries around the world, the plan provides 24/7/365 call center, business process management support and all other standard operating functions from remote locations via the industry’s most advanced remote workforce solution. The carefully pre-planned operating model kicks in during this and similar impactful events.
As social distancing has become a standard precaution in the workforce for an undefined period, NYMBUS remains fully operational with its staff set up for remote work as needed and for any required period. Its wide-range of digital-first products and full call center and BPO services that make up the NYMBUS SmartEcosystem™ will continue to run uninterrupted for NYMBUS financial institutions and their customers. Clients are further guaranteed that with NYMBUS, each is dedicated a private cloud that operates in Tier 4 Data Centers designed to host mission-critical servers and computer systems for the highest guaranteed uptime. Regardless of the current crisis, NYMBUS clients and their customers stand assured that their financial resources are always within reach.
For NYMBUS SmartLaunch™ clients, the importance and dependence on digital-only banking is likely to increase as consumer behaviors change with this event. Alternatives to branch banks will be in demand should local offices lack adequate employees or visitors to keep their doors open. Today more than ever, financial institutions can rely on the NYMBUS bundled technology, complete operational support, and full-service digital marketing to safely innovate by introducing digital-only banking solutions with private, reliable access to our world-class technology.
“At NYMBUS, our top priority is the health and safety of employees, customers, partners, and the communities we all serve together,” said David Mitchell, President at NYMBUS. “We are proud of our ability to uphold these values while also maintaining continuity of service to all stakeholders.”