The second oldest credit union in California, Priority One was looking to streamline internal processes as well as shorten members’ transaction times, both of which are shaped by the flexibility and power of the core. The credit union chose Symitar for a modern core replacement that would provide much richer functionality and clean, tight integrations to other systems.

Charles R. Wigginton Sr., president and CEO of South Pasadena-based Priority One Credit Union, said, “We’re looking forward to becoming part of the Symitar community and benefitting from an innovative and progressive partnership that will position us well for the future. Our employees will be able to do more, faster for our members. We are eliminating a number of ancillary systems, which will save us several thousand dollars annually. And, we know that any friction or disruption to our existing vendor relationships will not be a problem because Jack Henry is committed to openness. All around, this decision means we can focus on delivering better products and a stronger service experience to our members.”

Priority One will run its core in Jack Henry’s private cloud environment. Aside from the efficiency and cost benefits this will provide, the credit union cited sophisticated infrastructure, built-in data redundancies, and disaster avoidance support as critical attributes of a cloud model. Wigginton added, “We simply cannot replicate what Jack Henry has built to keep us and hundreds of other credit unions safe and secure. There’s an added assurance and peace of mind knowing that we have a true partner in the maintenance, recovery, and protection of our core platform’s performance and data.”

Shanon McLachlan, president of Symitar, added, “We are proud to continue growing the Symitar community with the addition of Priority One. This credit union, like many others, desired a better experience for its members and the right partner to deliver on that need. Allowing us to host its core platform will prove to be a more secure, effective alternative to doing business - one that doesn’t put limits on the credit union’s creativity, growth, or additional partnerships.”