NYC-based HAB Bank, a community bank with branches throughout New York, New Jersey and California, has a growing commercial portfolio concentrated primarily in commercial real estate. The bank wanted to automate its commercial lending process to create efficiencies and improve accuracy. They implemented the ProfitStars’ suite because of the robust automated workflows and advanced digital capabilities it delivers. HAB Bank already leverages Jack Henry for its core, so they were confident in the company’s customer service and strong overall partnership. The bank now has a centralized platform that allows lenders to seamlessly collaborate and more quickly fulfill loans with increased transparency.

Rizwan Qureshi, senior executive vice president for HAB Bank, explained, “We previously performed our underwriting manually, moving too many paper files between departments and desks. With the Commercial Lending Center Suite, we have incorporated sophisticated automation into the process from application through funding, which increases productivity and leads to better, more enjoyable experiences for lenders and borrowers. Our ultimate objective is to create a paperless environment enterprise wide, and automating commercial lending moves us one large step closer to achieving this goal.”

The suite’s all-digital loan origination, decisioning, and portfolio management workflows help enable HAB Bank save time, enhance accuracy, and boost productivity throughout the lending process. The platform centralizes previously siloed data, empowering lenders with more transparency into individual borrower relationships and the overall portfolio. It also helps lenders make faster, better business decisions. HAB Bank leverages the suite’s mobile capabilities to provide lenders the flexibility to leave the branch and meet borrowers where they are, delivering a more convenient experience while still upholding high security standards.

Russ Bernthal, vice president of Jack Henry & Associates and president of ProfitStars, added, “HAB Bank recognized the need to move away from cumbersome, paper-intensive tasks in favor of a more modern, streamlined lending process. With Commercial Lending Center Suite, the bank benefits from greater visibility into their lending operations and a more efficient, intuitive experience for all involved. Institutions like HAB Bank that prioritize investing in technology to strengthen relationships are not only optimizing their profits, but also positioning themselves to be more competitive in the future.”