Thailand's TMB Asset Management selects DSTi call centre technology

Source: DSTi

DST International (DSTi), the leader in Business Process Management solutions for the financial services industry, announced today that TMB Asset Management (TMBAM) of Bangkok have selected DSTi's AWD/Contact customer service application, to support their plans to deliver world class customer service to its existing and prospective investor base.

With the project starting immediately, TMBAM aim to go live with the implementation in July 2006 enabling them to expand the Call Centre operation to handle increased volumes and provide speedier resolution of enquiries, as well as optimising product opportunities for both the investor and company alike.

TMBAM Chief Executive, Jotika Savananada said. "We have ambitious plans for our Company and one area that we consider very important is customer service. We selected DSTi's AWD/Contact as it is allows us to access information within the minimal number of clicks, thus ensuring that we respond to our customers in the swiftest possible way. DSTi's AWD/Contact also allows us to capture characteristics about the caller, which helps us to understand their needs and requirements more comprehensively. This is a joint project between ourselves and DSTi whom we chose because we felt they had the experience and professionalism to help us achieve our goals."

John Flynn, DSTi Project Director said, "We are delighted to be working with TMBAM on this exciting project. AWD/Contact will help TMBAM with their visionary goals and ensure that the very high level of customer service they require is attained. The timescales are aggressive given the amount of systems integration required, but we are providing skills from other DSTi global offices to ensure that, working alongside TMBAM experts, the implementation will be a success and on schedule."

Comments: (0)