In the first half of its fiscal year, Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of integrated financial technology solutions, signed 11 new banks from across the U.S. to its NuPoint core banking platform.
While each bank’s decision was based on unique factors, bank executives overwhelmingly indicated that CSI’s ability to enhance back-end operations and provide robust digital banking solutions to their customers led to their decision to partner with the fintech provider.
“When we started searching for a new core, we had lots of questions,” said Sheila Mathews, CEO of Four Corners Community Bank in Farmington, New Mexico ($370M in assets). “No one answered those better than CSI. We selected CSI because they are like us: customer friendly. And not only are they service oriented, but also they offer operational efficiencies that are unmatched.”
Mathews also cited CSI’s ability to answer support calls within a day, as well as the system’s all-in-one capability and single sign-on availability.
“Aside from the productivity we’ll gain, we employ more millennials than any other generation,” she said. “A modern interface that looks and acts like the applications they use in their daily lives makes the workflow more intuitive.”
In addition to the technology improvements they will attain, many of the banks cited CSI’s shared culture and emphasis on customer service as top reasons for selecting the company as their core processing provider.
“When we decided to change our core provider, we focused on finding a technology partner that could offer a leading digital experience for both our employees and our customers,” said Ron Strand-Sorrell, executive vice president and chief operating officer of Axiom Bank in Maitland, Florida ($657M in assets). “Not only were we impressed by CSI’s NuPoint platform, but also we were blown away by the company’s culture and willingness to answer every single question in a transparent, honest way.”
In addition to core services, these new customers will leverage a range of other solutions, including CRM, regulatory compliance and managed services. CSI’s suite of solutions empowers financial institutions to streamline processes and access both leading technology and proven support in order to achieve their unique business objectives.
“CSI has always focused on delivering integrated technology through a service-focused culture, one that puts people at the center of all relationships,” said Steve Powless, CSI’s chairman and CEO. “We welcome these new banks into the CSI family and look forward to helping them harness their full potential in automating back-office processes and enhancing the customer experience.”