Barclaycard, which processes nearly half of the UK’s credit and debit card transactions, has announced a new partnership with TouchBistro, a leading global iPad-based POS solution for restaurants and pubs.
Through the partnership, Barclaycard’s payment solution is now integrated with TouchBistro, unlocking improved speed and accuracy of the bill-paying process for both restaurants and diners.
TouchBistro is an award-winning iPad-based POS solution built to streamline and simplify all aspects of running a restaurant – from order taking, payment processing, menu management, sales tracking and reporting, to staff scheduling and much more. Wait staff use TouchBistro to enter table-side or over-the-counter orders and send them directly to the bar or kitchen for preparation, while food pictures and allergen information are all available at the server’s fingertips.
The partnership will unlock enhanced benefits for restaurants, cafes, bars and pubs in the UK. Manually calculating and inputting payment values can slow down the bill-paying process and result in human errors in the amount billed – especially when diners ask to split the bill or add a gratuity. Barclaycard’s integration with TouchBistro eliminates manual calculations and time-consuming double entry. Payment values are automatically calculated in TouchBistro, including splits and gratuities, and are then seamlessly processed by the payment terminal – eliminating the risk of human error and speeding up a process that is a common frustration for diners.
The enhanced accuracy and speed means restaurants never risk losing out on revenue, can deliver a better customer experience, and can increase sales by turning over more tables. For diners, having a seamless payment process can significantly impact how they view a restaurant: in fact, new research from Barclaycard shows that 50 per cent of consumers say that if wait staff were able to split the bill for them, it would improve their overall dining experience.
Nicole Olbe, Managing Director of Partnerships at Barclaycard Payment Solutions, said: “We know that getting customer experience right is vital for a restaurant to build loyalty among its clientele. Our new agreement with TouchBistro will help hospitality outlets streamline their processes, thereby driving revenue and allowing wait staff to spend more time with their customers. In turn, this allows diners to benefit from an improved customer experience.”
Alex Barrotti, CEO and founder of TouchBistro, said: “TouchBistro is committed to helping restaurants and pubs increase efficiency and improve the customer experience with advanced technology designed specifically for the unique workflows of the busy foodservice and beverage industry. Barclaycard shares this commitment. Our new partnership will offer UK restaurants and pubs a modern solution that helps streamline processes to enhance customer engagement and grow revenues.”