19 March 2018
visit www.ebaday.com

CIBC installs Verint call centre analysis software

27 April 2004  |  1835 views  |  0

Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and surveillance, and business intelligence, today announced that CIBC (NYSE: BCM) has selected Verint's ULTRA Intelligent Recording solution to enhance the customer experience across its 10 networked contact centers.

CIBC is a leading North American financial institution that serves more than 9 million customers, including retail, small business, corporate and investment banking. CIBC offers a full range of products and services through its comprehensive electronic banking network and at branches and offices across Canada, the United States and around the world.

"We selected Verint's ULTRA solution as it provides the actionable intelligence we need to ensure that our service quality and processes are top-notch and consistent across our entire business," said Richard Graham, SVP Strategic Development and Retail Markets Organizational Performance for CIBC.

ULTRA Intelligent Recording drives total quality by enabling organizations of all sizes to cost-effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

"We are pleased to welcome CIBC to our expanding base of financial services companies," said Dan Bodner, Verint's President and CEO. "ULTRA is designed to deliver actionable intelligence across multi-site enterprises and will help CIBC to meet their goals for industry leading customer service."

Comments: (0)

Comment on this story (membership required)

Related company news


Related company information


Related blogs

Create a blog about this story (membership required)
Visit www.nextgenbanking.co.ukVisit www.vasco.comvisit www.ebaday.com

Top topics

Most viewed Most shared
Can banks be a threat to Big Tech?Can banks be a threat to Big Tech?
8200 views comments | 24 tweets | 36 linkedin
Indian fintech sector needs regulatory support to flourishIndian fintech sector needs regulatory sup...
8115 views comments | 9 tweets | 8 linkedin
BIS warns central banks on digital currency issuanceBIS warns central banks on digital currenc...
7019 views comments | 18 tweets | 17 linkedin
Barclays propels Coinbase into Faster PaymentsBarclays propels Coinbase into Faster Paym...
6959 views comments | 15 tweets | 28 linkedin

Featured job

Find your next job