Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its ProfitStars® division announced today that Damariscotta, Maine-based First National Bank has selected its Commercial Lending Center Suite™ to streamline processes and boost efficiencies with a more sophisticated approach to commercial lending.
The $1.9 billion bank needed a digital commercial lending platform to reduce cumbersome paperwork and drive process efficiencies. ProfitStars’ suite will automate workflows and offer advanced reporting to eliminate redundancies and enhance accountability across the bank’s lending team, ultimately reducing loan turnaround time and increasing productivity. The platform will also allow the bank to introduce the modern conveniences borrowers expect – like online loan application and quick decisioning – without sacrificing the bank’s personal, community-focused service.
First National Bank already leverages the Jack Henry Banking® SilverLake System®. Jon Nicholson, senior vice president for First National Bank, explained, “We were already familiar with Jack Henry and very satisfied with their client support, culture, and company stability, so choosing their lending platform was a natural fit. The Commercial Lending Center Suite will deliver speed and transparency to our commercial lending, while also delivering the intuitive, convenient experience borrowers seek. Time that our employees previously spent on post-closing paperwork will now be used for new business opportunities, positively impacting our bottom line and supporting our growth. We never want to lose our personal relationships, but we are excited to enhance these interactions through innovation.”
Commercial Lending Center Suite’s all-digital loan origination, automated decisioning and portfolio management capabilities will deliver a better experience for borrowers, and lending staff as well. This is especially important given the current talent dilemma financial institutions face. Top talent often avoids clunky manual processes like operating with spreadsheets, preferring to leverage advanced, updated technology that enables them to perform tasks quickly and seamlessly. Nicholson added, “Today’s emerging talent has largely grown up with smart devices and digital tools; Excel documents and inefficient processes simply aren’t going to cut it. This suite will facilitate a more productive, enjoyable experience to attract new employees and boost satisfaction among our team.”
Russ Bernthal, vice president of Jack Henry & Associates and president of ProfitStars, stated, “Manual, cumbersome processes and interactions will no longer be tolerated by borrowers or financial institution employees, and savvy institutions like First National Bank are investing in the technology necessary to facilitate an easier, more intuitive experience for all involved in the commercial lending process. The centralized platform will also deliver newfound visibility into the bank’s portfolio, enabling them to better track loans and make smarter, more informed decisions. We’re excited to broaden Jack Henry’s relationship with First National Bank as they combine personal service with additional sophisticated digital capabilities.”