With more than 360 employees across 25 branches, First Citizens National Bank sought a consolidated user-friendly employee intranet to help it better engage staff and provide them with quick access to the tools they need when working with customers. After considering several providers, First Citizens National selected and implemented BancWorks because it is specifically designed for financial institutions and is competitively priced. The bank also cited the intranet’s potential to easily centralize and connect employees with necessary internal materials such as processes; procedures; policies; leadership and employee profiles; employee recognition highlights; timely bank-wide updates and/or news; articles and training blogs.

“First Citizens National Bank strives to deliver unparalleled service and support not only to our customers, but to our employees as well,” said Judy Long, President and COO of First Citizens National Bank. “By deploying BancWorks, we were able to streamline tedious daily processes, centralize communications across all branches and enhance employee engagement by providing a single location for employees to access bank-specific articles, blogs, videos and content.”

“Our products are specifically designed to meet the unique needs of financial institutions and help them drive employee engagement and collaboration,” said Mark Anderson, CEO of Banc Intranets. “By making employee communications and access to information a priority, First Citizens National Bank will continue to provide exceptional service to its customers and improve the well-being of its community.”