Source: Computer Services, Inc.
Mansfield Bank ($519 million in assets) has selected Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end financial technology solutions, as its new core provider.
The Massachusetts-based bank will implement CSI’s robust product suite, including its NuPoint® core processing solution, digital banking platform and CSI CRM, in order to provide its customers with an enhanced digital banking experience and more efficient back-office processes.
Mansfield Bank, which places a heavy focus on high-quality technology and customer service offerings, turned to CSI for integrated banking solutions that align with its customers’ changing needs. The conversion to CSI NuPoint creates a seamless user experience across all channels, streamlines internal processes and offers the ability to personalize customer experiences through user analytics. Bank executives cited that a key factor in their decision to work with CSI, alongside enhanced technology offerings, was similar company culture and emphasis on customer support.
“For more than 130 years, we have prided ourselves on offering our customers the best technology and in-person customer care. It is imperative to us that as we advance with new customer-facing changes, we do so with a partner whose principles align with ours,” said John Westwood, Mansfield Bank’s first SVP, CFO and treasurer. “We are excited to work with CSI and continue to serve our customers in an innovative and customer-centric manner.”
In addition to such valuable technology solutions as managed IT and regulatory compliance services, Mansfield Bank plans to use the core processing solution to enhance customer service through company-wide internal adoption. Bank executives are leveraging CSI’s accessibility and training to help the entire staff become well-versed in the platform to deliver results in an improved and efficient manner.
“At CSI, we remain dedicated to providing success through industry-leading technology while offering the best customer service and support,” said Steve Powless, CSI’s chairman and CEO. “We are excited to partner with Mansfield Bank and look forward to delivering a true digital banking experience with competitive, integrated solutions that will drive them to continued growth.”