The bank has migrated its SilverLake System® to an outsourced environment, immediately gaining a higher level of technical expertise in supporting large core operations. Using Jack Henry’s specialized, skilled resources to host the core allows Camden National Bank to focus internal resources on supporting its growing business lines. Flexibility and scale were also important drivers in the move to outsource, as the bank would otherwise need to continually invest in a larger server environment to accommodate both organic and acquired growth.

Dan Swindler, director of support services at Camden National Bank, said, “Jack Henry offers an unparalleled level of security and resiliency in its facilities. Its demonstrated proficiency in business continuity, system reliability and uptime performance gives us the confidence that we will always be there for our customers, especially when they need us most.”

Jack Henry is hosting Camden National Bank’s core as well as a number of other complementary solutions, all part of the bank’s investment in its customers, branches and overall digital strategy. This includes call center services for after hours and weekend support, making this Maine-based bank the first and only financial institution in the state to currently offer a 24/7 call center. Camden National Bank has also enlisted Jack Henry for a new account opening platform, eSign functionality and enhanced CRM capabilities that offer single access across applications to support all of a customer’s activity.

Swindler added, “Jack Henry’s SilverLake System allows us to customize our experience with the core and have tighter integration across multiple platforms as needed, meaning a more cohesive and personal experience for customers.”

Stacey Zengel, vice president of Jack Henry & Associates and president of Jack Henry Banking, said, “Camden National Bank is investing in its technology infrastructure to remove any barriers to having a customer-centric environment. Deploying the SilverLake platform through an outsourced delivery channel will offer the levels of flexibility and integration that the bank needs to enhance the customer experience and streamline operations. We are proud to provide Camden National Bank with sophisticated solutions that help them meet the needs of their customers as they continue to grow and evolve.”