In an Australian banking first, Westpac customers will soon be able to make payments using voice technology.
The launch of Siri for Westpac is an extension of Westpac’s mobile banking app for iPhone’s, enabling customers to link their Westpac account to make a payment and check their account balance through Siri.
In the coming days, customers will be able to make payments to any payee set up in their Westpac mobile app or online banking from their Westpac transaction account linked to Siri, for example:
Customer question: “Hey Siri, pay John Citizen $20 for dinner”
Siri’s response: “Here is your Westpac payment of $20 to John Citizen. Do you want to send it?”
To authenticate payments, customers will be prompted to input their fingerprint or face ID before the money is transferred to the payee. Through Siri’s voice command, customers will also be able to check up to three Westpac account balances that are Quick Balance enabled in their mobile banking app.
Westpac research shows around one in two Australians (48%) use a voice assistant on their smartphone, with a third of this group using it at least once a day.
Westpac Group Chief Executive, Consumer Bank, George Frazis said: “We know a growing number of Australians are using Siri to help make their lives easier and faster, from checking the weather through to setting an alarm, all with a simple voice request.
“Now, Westpac customers will be the first in Australia to have the choice and convenience of using Siri voice technology to make a payment, and also check their account balance.
“With more than 2.5 million customers using mobile banking, this is part of our continued strategy of providing our customers with the technology and tools to meet their financial needs.”
Siri for Westpac follows the success of the Westpac Banking Skill for Amazon’s Alexa and Westpac for Google Assistant earlier this year.
In a recent survey, 28 per cent of Australians identified not having their bank login details to hand as one of the biggest roadblocks to transferring money via mobile, while the biggest benefits were being able to transfer money quickly (25%) and on-the-go (17%).
Siri for Westpac will be one of the latest additions to Westpac’s suite of innovative mobile banking features. Also launching later this week are new updates to:
Westpac Travel Companion – now extending from Android to iPhone users, Travel Companion offers a seamless experience by automatically displaying the most popular travel features on the home screen of the mobile banking app when travelling overseas.
Westpac for iMessage – a new ‘You Owe Me’ feature allows customers to more easily provide a specific amount owed to them when sharing their account details via iMessage.
Siri for Westpac will be available for Westpac customers with an iPhone operating iOS11 or later, and with the latest version of the Westpac mobile banking app (v8.7).