Sometimes becoming who you are means leaving behind some things you were.
From the beginning, the inventors, creators and believers at Dwolla set out to build the ideal platform to move money. We have been fortunate to have success with a number of products over the years and each product has given us the opportunity to refine our mission to build what our customers want and need for their business.
When we launched Transfer in the spring of 2017, we came closer to that ideal with providing a primarily Dwolla branded user interface and API that afforded our customers a turn key solution to move money. Although Transfer became popular, we realized that it was not, in fact, the ideal way to move money, and that we weren’t done.
In late 2017, we recommitted to our mission and bolstered the Dwolla Platform, a white label API which seamlessly integrates with businesses, giving them and their users a fast, affordable and secure, largely unbranded, connection to the ACH Network, which allows them to send and receive funds. As we improved our services it only reconfirmed that this is the path towards our mission of building the ideal platform for moving money.
What Does That Mean For Transfer?
Unfortunately, this commitment to our platform means that Transfer—which allowed individuals to pay each other through an app or our website—is going to be discontinued.
We understand that there are a number of people who still use Transfer and that this will be inconvenient. However, to ease to trouble of Transfer going away, we are discontinuing that service in stages.
Starting October 2018, we will no longer accept new Transfer accounts.
In December 2018, the ability to send or receive payments will be removed entirely and Transfer will be permanently retired.
Throughout this process, we have been communicating with our Transfer customers and we will continue to do so as these dates approach. It’s important for all of our customers to know what’s going on, how it affects them and what to do going forward.