IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community, and GreenKey Technologies, creator of voice-automated workflows for the financial markets, today announced they have expanded their partnership, entering into a new co-development agreement to bring to market a new, comprehensive set of tools and capabilities to enhance voice-to-text user workflows.
Purpose-built for regulated users in the global IPC community, the new ground-breaking cloud-based solution, which will enable IPC Unigy 360 users to integrate voice across application and instant message services, is expected to be available in the first quarter of 2019.
“Improving trader workflow efficiencies is vital to our customers, and the ability to seamlessly flow from chat and instant message to more complex voice trading communications -- but also access a visible, transcribed stream of those transaction threads -- breaks new ground in data optimisation, customer relationship management and workflow empowerment,” said Bob Santella, CEO of IPC. “Market innovation is at the heart of our growing relationship with GreenKey, and we are energised to continue to transform the financial markets together.”
The new IPC-GreenKey co-development agreement builds on the companies’ multi-year voice-to-data collaboration focused on enabling IPC customers to harvest their audio streams as structured text data to enhance front-, middle- and back-office workflows.
The new workflow set of tools will use GreenKey technology to convert a user's voice quotes and trades into a streaming transcript unfolding in real time and displayed on the user's desktop. The new application can parse quotes and trades alongside conversational raw text. The capability will both create a more real-time internal price data feed for organisations, as well as enable end users to easily scan and determine the most current state of multiple conversations for faster trading.
Anthony Tassone, GreenKey Founder, said: “Voice is arguably the most valuable source of data left to be digitised in today’s financial markets. We look forward to expanding on our existing partnership by helping IPC visualise, integrate and deliver our extracted voice data directly into its suite of end-user desktop applications.”
Among the features of the forthcoming new workflow solution are an activity dashboard integrating instant message and voice call transcripts, in-stream orders and quotes that also has the ability to feed all data into compliance, surveillance, business analytics and CRM systems.
The new solution brings together IPC’s trading communications expertise and cloud financial ecosystem of over 6,000 diverse market participants with GreenKey’s next-generation machine-learning technologies. Unigy 360 unifies communications across an organisation, from traders, researchers, portfolio and risk managers to surveillance and compliance professionals, technologists, settlement personnel and operations staff, with anytime, anywhere, any device access.