Marshall Sterling, a London headquartered investment management organisation, has deployed TeleWare’s Re:Call app to meet regulatory requirements.
Marshall Sterling’s advisors had been using TeleWare’s SIM-based mobile solution for a number of years to record all relevant business communications. Whilst this solution ticked all the compliance boxes, it required advisors to carry a separate handset for business calls.
With the introduction of MiFID II stepping up communication recording requirements, and the General Data Protection Regulation (GDPR) enforcing stricter rules regarding personal data, Marshall Sterling wanted an additional option to improve employee experience for its advisors and to satisfy regulation.
In deploying Re:Call, the firm’s advisors have the ability to switch between TeleWare’s app-based recording solution for business conversations and their own SIM-based solution for personal calls. The Re:Call app sits alongside the mobile device’s native dialler and can be accessed for any calls and SMS messages that need to be recorded whilst all inbound recorded calls remain autonomous. Advisors can separate business and personal calls from their single handset, negating the need to carry separate handsets for business and personal calls which further strengthens the compliance structure and with only a single handset to maintain.
All TeleWare recordings are stored securely in the cloud and can be accessed via a web-based portal, meeting the regulatory requirements for MiFID II, Dodd Frank and other FCA working guidelines.
Ryan Schiff, Managing Director of Marshall Sterling, said: “Re:Call is the cleanest, most user-friendly and without doubt best solution for our needs, both now and for the foreseeable future.
Equipping advisors with just one phone that, through a simple app, can separate personal and business communications is the solution we have been needing for a long time. To do so in a truly FCA approved managed environment with a fixed monthly cost for all our recordings is a welcome bonus.”
Steve Haworth, CEO of TeleWare, commented: “The financial services industry is under a lot of regulatory pressure. With MiFID II demanding more communications be recorded and stored for longer than ever, and GDPR stipulating stricter rules over an individual’s personal data. Re:Call addresses both of these contradictory demands in an easy-to-use, effective manner.
It’s great to see Marshall Sterling is one of many financial services firms deploying Re:Call for both compliance and user experience purposes.”