The Hanover faced the challenge of building a company-wide agency portal, part of a larger project known as Policy Inquiry. The goal was to allow The Hanover's agents to search for, view and print policy documents online. The Hanover was able to use Whitehill TransformAFP to convert policy documents and agent reports from AFP to PDF format, then use Whitehill xml-Transport to distribute those documents to the agency portal, putting the right information into the hands of agents in a more timely fashion.

"With a company of our size, the task of providing a solution for consistent, manageable reporting for our many agents was a daunting proposition," says Mike Clifton, Vice President, IT, The Hanover Insurance Group. "Whitehill's role in the project was multi-tiered and we had a hard deadline to meet. Whitehill's solutions helped us to meet that deadline, enabling The Hanover to better serve our agents by providing them with easy-to-use online access to policy documents.

"The on-site support provided by Whitehill's consultants ensured that the installation process was specific to The Hanover's testing and production environments. The training component was comprehensive and we now have the ability to install future environments without needing to call in a technician from Whitehill; this self-sufficiency is a definite positive," he said.

"We are very excited to be working with influential companies such as The Hanover Insurance Group," says Paul McSpurren, president and CEO, Whitehill Technologies Inc. "We are confident that our knowledge of the challenges faced by executives in the insurance industry, as well as the flexibility of our solutions to each customer's particular environment, will result in a rewarding relationship for both Whitehill and The Hanover."

Based on the success of the initial project to render policy documents into PDF form, The Hanover engaged Whitehill for a second project to present Agent Commission Reports reusing the same infrastructure.