Raiffeisen Bank will use new customer onboarding technology from analytic software firm FICO to increase its digital lending capabilities in Romania.
FICO announced today that Raiffeisen — part of Raiffeisen Bank International, one of the largest banking groups in Central and Eastern Europe — has purchased FICO® Origination Manager to further automate processing new accounts, through all channels, across all retail banking products.
“We see FICO Origination Manager as the best option, both from a technology perspective and because the ability of FICO’s team to understand and meet the bank’s requirements,” said Bogdan Pipernea, executive IT director at Raiffeisen Romania. “Raiffeisen have worked with FICO for years on a variety of projects, and we view them as a long-term partner. With this IT solution, and the knowledge transfer from their advisers, we will progress our digital transformation with a focus on a great user customer experience.”
“Raiffeisen Bank has always been a leader in using analytic technology to streamline operations and improve the customer experience,” said Steve Hadaway, FICO general manager for Europe, the Middle East and Africa. “They realise the incredible advantages to be had from bringing greater consistency and control to all banking channels. Our solutions will support their approach to holistic customer management.”
FICO® Origination Manager brings advanced analytics, application processing and decision flexibility to businesses, so they can make more precise, profitable decisions when starting a new credit relationship. It integrates seamlessly with other FICO solutions to provide end-to-end customer lifecycle decision management, driven by advanced analytics based on a single view of the customer.