Emirates NBD to roll out digital kiosks

Source: Emirates NBD

Emirates NBD, a leading bank in the Middle East, has partnered with Diebold Nixdorf, a world leader in driving connected commerce, to soon launch Emirates NBD EasyHub, the region’s first integrated digital kiosk that will allow customers to sign up for new products and access a variety of teller services, functioning like a mini-branch that is open beyond normal banking hours and all days of the week.

Emirates NBD EasyHub offers customers a self-service banking experience aided by a video banker who will guide customers via onscreen instructions and step by step assistance. EasyHub will enable individual retail and affluent customers to open Current or Savings Accounts of their choice and instantly obtain a personalized Debit Card. Customers will also be able to conduct all routine teller services such as cash deposit and withdrawal, cheque encashment including coins, cheque deposits and internal fund transfers. Additionally, customers will also be able to carry out a variety of banking services such as updating their personal details, requesting for a cheque book or for authenticated statements and even apply for a personal loan, without having to wait at a bank counter.

“Emirates NBD has always made bold investments in digital technology to modernize and simplify banking and our partnership with Diebold Nixdorf is another example of this commitment,” said Abdulla Qassem, Group Chief Operating Officer, Emirates NBD. “EasyHub embodies our customer first approach and will provide them with increased flexibility to open an account or conduct teller transactions in a safe and secure manner while experiencing the same superior service they would receive at any of our branches.”

“Emirates NBD EasyHub is another example of the bank’s tech plus touch philosophy that combines digital convenience with the comfort of human touch,” commented Suvo Sarkar, Senior Executive Vice President & Group Head, Retail Banking & Wealth Management, Emirates NBD. “Starting with the launch of the first Interactive Teller Machine in the region a few years back, to introducing EVA (Emirates NBD Virtual Assistant) AI-powered voice assistant and FaceBanking video banking, Emirates NBD has been seamlessly combining digital with the physical to provide a superior customer experience.”

The innovative solution is enabled by Diebold Nixdorf’s Vynamic™ Connection Points, a flexible and multi-vendor self-service software allowing the implementation of customised applications, and comes equipped with a debit card dispenser, biometric signature pad, an A4 document scanner and statement printer, a specialized ID card reader, a cash recycler and coin dispenser as well as an NFC (near field communication) receiver for contactless transactions.

“We are honoured to partner with Emirates NBD to collaboratively innovate in introducing the region’s complete digital customer onboarding solution and help empower the bank’s digital transformation journey,” said Habib Hanna, Managing Director, Middle East, Diebold Nixdorf. “We partner strategically with our customers to build customised solutions that fit their current-state and future-state needs, and our innovation team brings these unique designs to life.”
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