The business rules-based eSignature platform directly integrates with the Symitar Episys core processing system, enabling the credit union to deliver enhanced and engaging member experiences, conduct business transactions in a paperless environment and realize significant efficiencies across all departments.

The credit union cited IMM’s integration capabilities as one of the primary reasons for its selection. With IMM’s direct integration with Symitar, Blackhawk employees can easily initiate complete end-to-end online transactions, allowing Blackhawk’s members to complete and eSign loan origination and account opening transactions when and where it is most convenient for them.

“We continued to be frustrated with our previous forms and eSignature system because of its lack of reliability,” said Caroline Redman, COO of Blackhawk Community Credit Union. “Creating operational efficiencies is a top priority for our credit union. Having documents available upon demand along with the enhancement of enabling electronic transactions helps us reach that goal. . IMM was the only provider that had a proven integration with our Symitar Episys core platform which also included workflow and audit functions. Implementing IMM forms, workflow, and eSignatures allowed us to process all of our front-end documents and signatures more efficiency, improved our compliance and audit procedures, and created more ways for our members to sign in a way that was convenient for them.”

Additionally, the credit union will be leveraging mobile and tablet devices in the branch to provide its members with an enhanced, more dynamic eSignature experience, while streamlining both front- and back-end operations.

IMM’s fully integrated eSignature and eTeller solutions help credit unions operate in a more efficient, cost effective and compliant environment, while enhancing the overall member experience. The company’s signature eSign solution seamlessly integrates with virtually any business application currently in use by a financial institution including core, lending, account opening, and ECM/Imaging systems.