NatWest to offer personalised video messages on completion of a mortgage

Source: NatWest

NatWest is first UK bank to explain unique customer rates and payments in simple personalised video.

Homes Under the Hammer presenter Lucy Alexander fronts new personalised video messages for NatWest mortgage customers.

On completion of a NatWest mortgage, a customer will receive a link to a personalised video message featuring their rate, monthly repayments, the date payment is due and information on their mortgage term. The personalised message uses the latest technology to present information personalised to each customer.

The video also highlights NatWest’s Mortgage Self Service which enables customers to keep track of their mortgage online.

Click here to view an example of a personalised video message, developed by NatWest in partnership with VideoSmart.

Ian McLaughlin, Managing Director, Home Buying and Ownership at NatWest said on the launch of the new video service:

“We want to ensure our customers are clear about the key features of their specific mortgage when they buy or refinance their home with us. Our new personalised video offers a fun and innovative way to achieve that, whilst at the same time thanking customers for choosing us.’

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