Bradford-based Yorkshire Building Society, one of the largest building societies in the UK, realised the need for a digital solution that would allow its commercial lending team to effectively improve value for its customers by delivering better service and greater efficiency. The Society made the strategic decision to implement the nCino Bank Operating System to usher in its next phase of growth of commercial lending, and provide its employees with a modern, cloud-based system to make faster decisions and provide funding more quickly to its customers. nCino and Yorkshire Building Society partnered closely on the implementation process and successfully completed the deployment in less than 90 days.

“Our focus on enhancing the customer experience led us to evaluate our technology and determine where we could make smart and strategic improvements,” said Phil Green, Head of Commercial Lending and Social Housing at Yorkshire Building Society. “We invested in the nCino Bank Operating System because it helps automate tasks that were previously paper-based and manual, allowing colleagues more time to deliver differentiated and personalized service. The intuitive and easy-to-use technology is effectively changing their roles for the better by providing opportunities to interact more meaningfully with customers. This will have a direct positive impact on our business operations and help drive our next phase of growth.”

The nCino Bank Operating System is a cloud-based solution built on the Salesforce.com platform that combines customer relationship management, loan origination, account opening, workflow, enterprise content management, business process management, digital engagement and instant reporting. Through digital workflows, nCino helps reduce paperwork and automates formerly manual tasks, facilitating an overall more seamless experience for both employees and customers. In addition, nCino’s SaaS model allows for the continuous delivery of new product innovations to customers without them having to invest in their own IT resources.

“It’s always exciting to work with progressive financial institutions like Yorkshire Building Society who are looking at growth and efficiency, and understand technology’s role in achieving those goals and managing risk,” said Pullen Daniel, Co-Founder and Managing Director, Europe of nCino. “Through a collaborative effort, we were able to quickly implement nCino, and Yorkshire Building Society’s commercial lending team now has the modern tools it needs to grow its business while delivering a high-quality experience for its customers.”