21 February 2018
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NatWest introduces Face ID for mobile app log-in

13 December 2017  |  4250 views  |  0 Source: NatWest

NatWest customers who have an Iphone X are now able to use facial recognition technology to log into their mobile banking app.

Using Apple’s Face ID functionality, NatWest customers with an iPhone X can now securely log-in by having the phone recognise their face. The NatWest app will still retain the option for customers to access their accounts using a passcode. NatWest customers are increasingly using digital technology to access their banking with 1.1 billion mobile and online transactions carried out in the first half of 2017, an increase of 41% since 2014. Mobile transactions have increased by 73% since 2014 and there were 3,531 log-ins per minute to our apps in Q3 2017.

Miguel Tatay, Head of Mobile, said: “There has been a revolution in banking, more and more of our customers are using digital platforms to bank with us. Over 5 million of our customers now regularly use our mobile banking apps. People tell us that they expect a bank to be innovative, digital and responsive to their needs, and adding Face ID to our app does just that - making it even easier and more convenient for customers with an iPhone X to access and manage their finances on the move”.

NatWest’s award winning app offers a full range of banking options including making domestic and international payments & transfers, managing regular standing orders and direct debits, alongside a number of innovative features such as Get Cash to help customers manage their finances, safely and conveniently.

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