NCino, the worldwide leader in cloud banking, today announced that IBERIABANK has selected its Bank Operating System to increase speed and process efficiency across several lines of business at the institution, including commercial and small business lending as well as treasury management.
Headquartered in Lafayette, Louisiana, IBERIABANK serves more than 228 branch offices in 10 Southeastern states. During an evaluation of its current technologies, the bank identified the need for a partner that would help optimize its processes to enable efficient and profitable growth. By leveraging nCino’s Bank Operating System, IBERIABANK is gaining a single, secure cloud-based platform, built on Salesforce.com, that combines customer relationship management (CRM), loan origination, deposit account opening, workflow, enterprise content management, business process management, digital engagement and instant reporting.
“At IBERIABANK, we pride ourselves on being a relationship-focused bank – the client comes first in all that we do,” explained Mike Boyd, director of strategic risk initiatives at IBERIABANK. “nCino will deliver a holistic view of our client relationships from the convenience of one platform, allowing us to present more timely, personalized offerings and better meet clients’ financial needs. This added transparency, process efficiency and seamlessness will help us strategically scale our operations as we continue to grow.”
By uniting commercial, small business lending and treasury management sales and onboarding onto a single platform, IBERIABANK will be able to streamline its processes and gain a more comprehensive view of each relationship. The automation gained from the Bank Operating System simplifies data entry, increases transparency and provides real-time visibility to both customer and bank employees.
“Leading institutions such as IBERIABANK realize that a high tech and high touch customer experience can’t be forgotten for the sake of scale,” said Josh Glover, nCino’s executive vice president of sales for the Americas. “Our cloud-based platform will enable IBERIABANK to optimize processes across multiple lines of business and enhance efficiencies in both the back and front office, supporting overall portfolio growth while enabling the bank to continue delivering superior standards of customer service.”