20 October 2017

Diebold signs UAE partnership agreement with Transguard

02 October 2017  |  2188 views  |  0 Source: Diebold Nixdorf

Transguard Group and Diebold Nixdorf today announced a strategic partnership to provide financial institutions and retailers in the United Arab Emirates (UAE) with best-in-class services and technology.

Transguard Group, a leading UAE business support and outsourcing provider, is now a certified Diebold Nixdorf solutions service provider across the UAE. This partnership will enable Transguard to provide authorized maintenance services to a majority of financial institutions across the UAE. As financial and retail markets converge and expand, the synergies created from the partnership successfully respond to consumers’ needs for convenient, secure and seamless transaction experiences.

“Our partnership with Diebold Nixdorf further accelerates our mission to deliver total business support solutions and to enable our customers to focus on their core business,” said Dr. Abdulla Al Hashimi, Chief Executive Officer, Transguard Group. “Together, we will be able to provide our customers with optimum convenience for their networks, ensure availability and enhance efficiency with a single point of contact from cash-in-transit (CIT) and maintenance services, to managed services. We are confident that the feedback from our customers will be very positive”.

Transguard Group currently services more than 90 percent of the ATM network in the country, with more than 1,400 field engineers. As part of the partnership, Transguard Group will provide 24/7 maintenance across Diebold Nixdorf’s installed base in the UAE. Combined with Transguard’s managed services and the cash-in-transit (CIT) solutions, the new development enables financial institutions to have a single point-of-contact for all their technology and servicing needs. It also enables financial institutions to increase network efficiency and availability, while elevating the end consumer experience.

“Our strategic partnership and collaboration with Transguard Group enables us to further ensure we provide our customers in the UAE with around-the-clock availability,” said Habib Hanna, Diebold Nixdorf managing director, Middle East. “We have a momentous opportunity to expand our innovation capabilities to manage and shape the convergence of physical and digital platforms. This partnership is a testament to Diebold Nixdorf’s promise to service customers seamlessly, securely and with industry-leading quality.”

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